Support
Answers to common questions, and a form to reach the developer.
Frequently asked questions
Where is my progress saved?
Your progress, coins and items are saved locally on your device. Deleting the app, clearing its data, resetting or losing your device may erase them. The game has no cloud save of its own. Operating-system backups controlled by Apple or Google may differ, and the developer cannot guarantee recovery.
Who handles my purchases?
All purchases are processed by Apple (App Store) or Google (Google Play). The developer never sees your payment card details. Refunds are requested from Apple or Google under their policies.
A purchase failed or is pending. What should I do?
Please don't buy it again. Pending purchases can take time to complete. Restart the game, check your purchase history in the App Store or Google Play, and contact support if it still hasn't arrived.
What should I include in a support request?
Your platform (iPhone or Android), the app version, a short description, and for purchase issues the order reference from your store receipt. Never send card numbers or passwords.
Do I need an account?
No. The game has no required account. Leaderboards through Game Center or Google Play Games are optional.
Which languages does the game support?
The game is currently in English. This website is available in several languages.
Contact support
Send a message and we'll reply to the email you provide.
A parent or guardian should contact support on behalf of a child.
Prefer email? Write to us directly: support@snapapp.io